Employee Assistance Program (EAP)
Industry-leading services and support for your employees' mental health and well-being, behavioral conditions, and substance use disorders.
Offered by Cigna Health and Life Insurance Company, Cigna HealthCare of Arizona, Inc., Cigna HealthCare of California, Inc., Cigna HealthCare of Colorado, Inc., Cigna HealthCare of Connecticut, Inc., Cigna HealthCare of Florida, Inc., Cigna HealthCare of Georgia, Inc., Cigna HealthCare of Illinois, Inc., Cigna HealthCare of Indiana, Inc., Cigna HealthCare of St. Louis, Inc., Cigna HealthCare of North Carolina, Inc., Cigna HealthCare of New Jersey, Inc., Cigna HealthCare of South Carolina, Inc., Cigna HealthCare of Tennessee, Inc., and Cigna HealthCare of Texas, Inc.
Confidential Support for Employees' Mental Health
Help your employees get help when, and where, they need it. When you partner with Cigna Healthcare℠, your employees—and anyone in their household—get access to confidential Employee Assistance Program1 support and assistance.
Employer services are also included in the support you receive to help address organizational concerns and traumatic events, and to help managers and HR professionals navigate some of the more challenging aspects of their jobs.
How EAP Makes a Difference
- 9 in 10 avoid behavioral claims and resolve their issue through EAP2
- 97% overall satisfaction3
- 95% improved ability to manage stress3
- 94% improved ability to balance work and life3
- 87% improved attendance at work3
EAP Features
Confide Behavioral Health Navigator Tool
Finding mental health support may be the hardest part of an employee's care journey. Confide Behavioral Health Navigator4 connects employees to providers and coordinates their care every step of the way. Confide also features:
- Ability to connect to a Care Navigator 24/7 via live chat or telephone
- 100% follow up either digitally or telephonically to make sure each customer’s needs are being met
- Assistance with appointment searching and scheduling
- Unlimited 60-minute, in the moment sessions with a dedicated licensed clinician for urgent and non-urgent needs
- No yearly visit limit, up to 12 counseling sessions per issue at no cost to employees
- 24/7 access to coaching support via text
- Digital self-guided tools to address stress and resiliency
- Fast access to care with virtual appointments often available within two days
The Value of Integrating EAP with Medical and Behavioral
- 24% reduction in avoidable ER visits5
- 100% of EAP services are provided by in-network behavioral providers
- 57% lower out-of-network behavioral utilization and $1.28 PEPM reduction in out-of-network cost for Cigna Total Behavioral Health clients with full EAP6
Better Health Outcomes and Savings with Integrated Benefits
Integrating your medical, pharmacy, and behavioral benefits supports your employees’ needs across the full spectrum of care and reduces total medical costs. Our combination of programs connect people to the care they need by identifying and proactively engaging them in behavioral and wellness services, coaching, and support.
A 2024 Cigna Healthcare integration study showed a $193 per member per year medical cost savings when clients have their medical, behavioral, and pharmacy benefits with Cigna Healthcare.*
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* Cigna Healthcare 2024 National Book of Business study of medical customers who have Cigna Healthcare integrated medical, pharmacy, and Cigna Total Behavioral Health benefits. Average annual per member per year (PMPY) – Individual client/customer results will vary and are not guaranteed.
1 Employee assistance program services are in addition to, not instead of, your health plan benefits. These services are separate from your health plan benefits and do not provide reimbursement for financial losses. Customers are required to pay the entire discounted charge for any discounted legal and/or financial services. Legal consultations related to employment matters are excluded. Additional restrictions may apply. Program availability may vary by plan type and location and are not available where prohibited by law.
2 Cigna Healthcare EAP Resolution Rate, 2022 Book of Business Norms. Results may vary.
3 Cigna Healthcare Participant Satisfaction Survey, Employee Assistance Program Evaluation, 2023. Results may vary.
4 Confide Behavioral Health Navigator is a Premium Solution.
5 EAP Retrospective Matched Case Control Study: Impacts on Medical and Behavioral Spending, Cigna Healthcare Global Data & Analytics, 2020. Results may vary.
6 Value of EAP & CTBH Integration Study, Cigna Healthcare Behavioral Health Insights, 2022. Results may vary.
Product availability may vary by location and plan type and is subject to change. All group health insurance policies and health benefit plans contain exclusions and limitations. For costs and details of coverage, contact a Cigna Healthcare representative. Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group℠, including Cigna Health and Life Insurance Company (Bloomfield, CT), Connecticut General Life Insurance Company, Evernorth Behavioral Health, Inc., Evernorth Care Solutions, Inc., Express Scripts, Inc., or their affiliates, and HMO or service company subsidiaries of Cigna Health Corporation, including Cigna HealthCare of Arizona, Inc., Cigna HealthCare of California, Inc., Cigna HealthCare of Colorado, Inc., Cigna HealthCare of Connecticut, Inc., Cigna HealthCare of Florida, Inc., Cigna HealthCare of Georgia, Inc., Cigna HealthCare of Illinois, Inc., Cigna HealthCare of Indiana, Inc., Cigna HealthCare of St. Louis, Inc., Cigna HealthCare of North Carolina, Inc., Cigna HealthCare of New Jersey, Inc., Cigna HealthCare of South Carolina, Inc., Cigna HealthCare of Tennessee, Inc., and Cigna HealthCare of Texas, Inc. In Utah, all products and services are provided by Cigna Health and Life Insurance Company (Bloomfield, CT). Policy forms: OK – HP-APP-1 et al., OR – HP-POL38 02-13, TN – HP-POL43/HC-CER1V1 et al. (CHLIC); GSA-COVER, et al. (CHC-TN).
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