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Who We Serve
By Size
- Small Businesses (2-99 employees)
- Small to Midsize Businesses (100-499 employees)
- Midsize to Large Businesses (500-2,999 employees)
- Large Businesses (3,000+ employees)
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- Hospitals and Health Systems
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- Taft-Hartley and Federal
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Employer Resources
- Cigna for Employers Portal Features
- Learn more about the tools and resources you'll have access to in the Cigna for Employers online portal.
Plans and Services
Plans and Services
Who We Serve
Who We Serve
- Small Businesses (2-99 employees)
- Small to Midsize Businesses (100-499 employees)
- Midsize to Large Businesses (500-2,999 employees)
- Large Businesses (3,000+ employees)
- Hospitals and Health Systems
- Higher Education
- K-12 Education
- State and Local Governments
- Taft-Hartley and Federal
- Third-Party Administrators
- View all business types
- Health Insurance for Expats
- IGO/NGOs
- Multinational Businesses
Employer Resources
Employer Resources
Employee Assistance Program (EAP)
Industry-leading services and support for your employees' mental health and well-being, behavioral conditions, and substance use disorders.
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There was a problem submitting your data, please try again later.Offered by Cigna Health and Life Insurance Company, Cigna HealthCare of Arizona, Inc., Cigna HealthCare of California, Inc., Cigna HealthCare of Colorado, Inc., Cigna HealthCare of Connecticut, Inc., Cigna HealthCare of Florida, Inc., Cigna HealthCare of Georgia, Inc., Cigna HealthCare of Illinois, Inc., Cigna HealthCare of Indiana, Inc., Cigna HealthCare of St. Louis, Inc., Cigna HealthCare of North Carolina, Inc., Cigna HealthCare of New Jersey, Inc., Cigna HealthCare of South Carolina, Inc., Cigna HealthCare of Tennessee, Inc., and Cigna HealthCare of Texas, Inc.
Confidential Support for Employees' Mental Health
Help your employees get help when, and where, they need it. When you partner with Cigna HealthcareSM, your employees—and anyone in their household—get access to confidential Employee Assistance Program1 support and assistance.
Employer services are also included in the support you receive to help address organizational concerns and traumatic events, and to help managers and HR professionals navigate some of the more challenging aspects of their jobs.
How EAP Makes a Difference
- 9 in 10 avoid behavioral claims and resolve their issue through EAP2
- 97% overall satisfaction3
- 95% improved ability to manage stress3
- 94% improved ability to balance work and life3
- 87% improved attendance at work3
EAP Features
For Employees:
- 24/7/365 live assistance for customer service, crisis triage support and referrals
- Face-to-face and telehealth counseling sessions with a large nationwide network of EAP counselors
- Easy access to EAP services and programs through myCigna.com
- Access to legal, financial, and ID theft support consultation services
- Resource and referral assistance for work/life concerns such as childcare, eldercare, pet care, adoption, summer camps, and more
- Convenience services referrals such as home repairs, travel, relocation, event planning, and more
- Live and on-demand webcasts throughout the year
- Online managing stress tool kit
- Disaster Resource Center
- Digital resources and tools via myCigna.com and the myCigna mobile app
For Managers and Human Resources:
- 24/7/365 management consultation, crisis triage support, and management referrals
- Live and on-demand webcasts throughout the year
- EAP Resources for Managers & Organizations microsite, providing resources, and tools for managers and HR, as well as for disaster response, wellness and program promotion
- Self-care strategies for managers
- Behavioral fitness-for-duty evaluations at additional cost
- Substance abuse professional evaluations under federal DOT and DOE regulations at additional cost
For Client Organizations:
- 24/7/365 critical incident stress management services
- Organizational consultation
- Annual bank of employer service hours which can be used for onsite critical incident stress management services, wellness seminars, management training, or benefit/wellness events
- EAP wellness seminars and management training on over 180 topics
- Quarterly reports and analytics plus a reporting portal
- Tailored year-round communication plan including promotional tools and collateral
- Client support team
Confide Behavioral Health Navigator Tool
Finding mental health support may be the hardest part of an employee's care journey. Confide Behavioral Health Navigator4 connects employees to providers and coordinates their care every step of the way. Confide also features:
- Ability to connect to a Care Navigator 24/7 via live chat or telephone
- 100% follow up either digitally or telephonically to make sure each customer’s needs are being met
- Assistance with appointment searching and scheduling
- Unlimited 60-minute, in the moment sessions with a dedicated licensed clinician for urgent and non-urgent needs
- No yearly visit limit, up to 12 counseling sessions per issue at no cost to employees
- 24/7 access to coaching support via text
- Digital self-guided tools to address stress and resiliency
- Fast access to care with virtual appointments often available within two days
The Value of Integrating EAP with Medical and Behavioral
- 24% reduction in avoidable ER visits5
- 100% of EAP services are provided by in-network behavioral providers
- 57% lower out-of-network behavioral utilization and $1.28 PEPM reduction in out-of-network cost for Cigna Total Behavioral Health clients with full EAP6
Better Health Outcomes and Savings with Integrated Benefits
Integrating your medical, pharmacy, and behavioral benefits supports your employees’ needs across the full spectrum of care and reduces total medical costs. Our combination of programs connect people to the care they need by identifying and proactively engaging them in behavioral and wellness services, coaching, and support.
A 2024 Cigna Healthcare integration study showed a $193 per member per year medical cost savings when clients have their medical, behavioral, and pharmacy benefits with Cigna Healthcare.*
Visit our Knowledge Center for helpful information you can share with your employees:
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* Cigna Healthcare 2024 National Book of Business study of medical customers who have Cigna Healthcare integrated medical, pharmacy, and Cigna Total Behavioral Health benefits. Average annual per member per year (PMPY) – Individual client/customer results will vary and are not guaranteed.
1 Employee assistance program services are in addition to, not instead of, your health plan benefits. These services are separate from your health plan benefits and do not provide reimbursement for financial losses. Customers are required to pay the entire discounted charge for any discounted legal and/or financial services. Legal consultations related to employment matters are excluded. Additional restrictions may apply. Program availability may vary by plan type and location and are not available where prohibited by law.
2 Cigna Healthcare EAP Resolution Rate, 2022 Book of Business Norms. Results may vary.
3 Cigna Healthcare Participant Satisfaction Survey, Employee Assistance Program Evaluation, 2023. Results may vary.
4 Confide Behavioral Health Navigator is a Premium Solution.
5 EAP Retrospective Matched Case Control Study: Impacts on Medical and Behavioral Spending, Cigna Healthcare Global Data & Analytics, 2020. Results may vary.
6 Value of EAP & CTBH Integration Study, Cigna Healthcare Behavioral Health Insights, 2022. Results may vary.
Product availability may vary by location and plan type and is subject to change. All group health insurance policies and health benefit plans contain exclusions and limitations. For costs and details of coverage, contact a Cigna Healthcare representative. Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna GroupSM, including Cigna Health and Life Insurance Company (Bloomfield, CT), Connecticut General Life Insurance Company, Evernorth Behavioral Health, Inc., Evernorth Care Solutions, Inc., Express Scripts, Inc., or their affiliates, and HMO or service company subsidiaries of Cigna Health Corporation, including Cigna HealthCare of Arizona, Inc., Cigna HealthCare of California, Inc., Cigna HealthCare of Colorado, Inc., Cigna HealthCare of Connecticut, Inc., Cigna HealthCare of Florida, Inc., Cigna HealthCare of Georgia, Inc., Cigna HealthCare of Illinois, Inc., Cigna HealthCare of Indiana, Inc., Cigna HealthCare of St. Louis, Inc., Cigna HealthCare of North Carolina, Inc., Cigna HealthCare of New Jersey, Inc., Cigna HealthCare of South Carolina, Inc., Cigna HealthCare of Tennessee, Inc., and Cigna HealthCare of Texas, Inc. In Utah, all products and services are provided by Cigna Health and Life Insurance Company (Bloomfield, CT). Policy forms: OK – HP-APP-1 et al., OR – HP-POL38 02-13, TN – HP-POL43/HC-CER1V1 et al. (CHLIC); GSA-COVER, et al. (CHC-TN).
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Individual and family medical and dental insurance plans are insured by Cigna Health and Life Insurance Company (CHLIC), Cigna HealthCare of Arizona, Inc., Cigna HealthCare of Illinois, Inc., Cigna HealthCare of Georgia, Inc., Cigna HealthCare of North Carolina, Inc., Cigna HealthCare of South Carolina, Inc., and Cigna HealthCare of Texas, Inc. Group health insurance and health benefit plans are insured or administered by CHLIC, Connecticut General Life Insurance Company (CGLIC), or their affiliates (see a listing of the legal entities that insure or administer group HMO, dental HMO, and other products or services in your state). Accidental Injury, Critical Illness, and Hospital Care plans or insurance policies are distributed exclusively by or through operating subsidiaries of The Cigna Group Corporation, are administered by Cigna Health and Life Insurance Company, and are insured by either (i) Cigna Health and Life Insurance Company (Bloomfield, CT). The Cigna Healthcare name, logo, and other Cigna Healthcare marks are owned by The Cigna Group Intellectual Property, Inc.
All insurance policies and group benefit plans contain exclusions and limitations. For availability, costs and complete details of coverage, contact a licensed agent or Cigna Healthcare sales representative. This website is not intended for residents of New Mexico.
La aseguradora publica el formulario traducido para fines informativos y la versión en inglés prevalece para fines de solicitud e interpretación.
The insurer is issuing the translated form on an informational basis and the English version is controlling for the purposes of application and interpretation.