Behavioral Health Programs
Industry-leading services and support for your employees' mental health and well-being, behavioral conditions and substance use disorders.*
Offered by Cigna Health and Life Insurance Company, Cigna HealthCare of Arizona, Inc., Cigna HealthCare of California, Inc., Cigna HealthCare of Colorado, Inc., Cigna HealthCare of Connecticut, Inc., Cigna HealthCare of Florida, Inc., Cigna HealthCare of Georgia, Inc., Cigna HealthCare of Illinois, Inc., Cigna HealthCare of Indiana, Inc., Cigna HealthCare of St. Louis, Inc., Cigna HealthCare of North Carolina, Inc., Cigna HealthCare of New Jersey, Inc., Cigna HealthCare of South Carolina, Inc., Cigna HealthCare of Tennessee, Inc., and Cigna HealthCare of Texas, Inc.
Addressing Common and Complex Needs
Behavioral issues are more common—and more expensive—than you may think. They often show up alongside medical issues and when untreated can increase costs, reduce productivity and take a toll on the everyday lives of your employees.
Our evidence-based behavioral health programs are designed to make it easier for your employees to get the care they need. We do this through a combination of medical, behavioral, and pharmacy components. Our comprehensive approach is designed to improve whole health—and your bottom line.
1 in 5 U.S. adults
live with a mental illness.1
56% of total medical spend
Co-occurring medical and behavioral conditions can increase the cost of care 3-6x compared to the cost of treatment for patients without a behavioral condition. This can account for 56% of total medical spend.2
82% of employees
feel at risk of burnout.3
Behavioral Health Programs and Services
Contact your Cigna Healthcare℠ representative or broker to learn which behavioral programs are available to your organization.
Inpatient Care Management
For employees who require hospitalization for mental health or substance use treatment, our care managers coordinate services and ensure safe and effective treatment upon discharge.
Outpatient Care Management
Dedicated support for individuals exiting the hospital, outpatient services include partial hospitalization and intensive outpatient treatment.
Emotional Well-Being Programs and Tools
Employees can access on-demand peer coaching and tools to build resiliency, reduce stress, and promote positivity.
Behavioral Specialty Coaching and Support Services
Specially trained teams focus on autism, eating disorders, substance use prevention and intervention, and opioid use disorder and pain management.
Lifestyle Management Programs
Focused on smoking, obesity, and stress, our lifestyle management programs help employees reach their health goals and build better habits.
Complex Psychiatric Case Management
Geared toward customers taking multiple psychotropic medications, this program is designed to help foster appropriate levels of care among individuals and help ensure medication adherence.
Narcotics Therapy Management
This program uses comprehensive medical information to identify and address potential inappropriate use of narcotics and other controlled substances and offer tools to better manage pain.
Features of Our Mental Health and Behavioral Programs
Access to Top-ranking Centers of Excellence
Not all health care facilities are created equal. Our Centers of Excellence designation identifies facilities with the best patient outcomes and cost efficiency. These include Centers for Substance Use, Mental Health, Eating Disorders, and Child and Adolescent Mental Health.6
Online Resources and Tools
myCigna.com provides your employees with information about mental health and substance use support for a range of needs, including:
- Virtual therapy appointments with providers in one of the largest behavioral networks
- Guided navigation with assessment and recommendations to find care that’s right for them
- Quick access to mental health and substance use benefit details
- Self-guided tools and apps
- Live chat
Cigna.com provides easy access to behavioral awareness series information, mental and emotional health articles, and the provider directory.
Better Health Outcomes and Savings with Integrated Benefits
Bundling your medical, pharmacy, and behavioral benefits can improve the health of your employees and reduce total medical costs. Our combination of programs provides more opportunities to identify and proactively engage customers in behavioral and wellness services, coaching, and support.
A 2024 Cigna Healthcare integration study showed a $193 per member per year medical cost savings when clients have their medical, behavioral, and pharmacy benefits with Cigna Healthcare.**
Better Mental Health Care
In life’s ordinary and extraordinary behavioral health moments, your employees deserve support they can trust. Our behavioral health clinicians are always available to listen 24/7/365. (Length: 00:00:30)
View Cigna Healthcare Company Names
*Source: As of April 2024, based on an internal analysis of behavioral health competitive capabilities; evaluation focused on the combined strength of overall capabilities including 100% follow-up, 24/7 clinical access, navigation, and whole person health. Subject to change.
** Cigna Healthcare 2024 National Book of Business study of medical customers who have Cigna Healthcare integrated medical, pharmacy and Cigna Total Behavioral Health benefits. Average annual per member per year (PMPY) – Individual client/customer results will vary and are not guaranteed.
1 National Institute of Mental Health, March 2023, https://www.nimh.nih.gov/health/statistics/mental-illness
2 How do individuals with behavioral health conditions contribute to physical and total health spending?, Milliman, August 2020, https://www.milliman.com/-/media/milliman/pdfs/articles/milliman-high-cost-patient-study-2020.ashx
3 “2024 Global Talent Trends.”, 2024, https://www.mercer.com/insights/people-strategy/future-of-work/global-talent-trends/.
4 Employee assistance program services are in addition to, not instead of, your health plan benefits. These services are separate from your health plan benefits and do not provide reimbursement for financial losses. Program availability may vary by plan type and location, and are not available where prohibited by law.
5 Cigna Healthcare provides access to virtual care through national telehealth providers as part of your plan. This service is separate from your health plan's network and all services may not be available in all areas; subject to state regulations.
6 Two-day appointments available through provider partners: Alma, Bicycle Health, Brightside, Headway, Meru Health, and Rula.
7 The Cigna Healthcare Center of Excellence designation is a partial assessment of quality and cost-efficiency and should not be the only basis for decision-making (as such measures have a risk of error). Individuals are encouraged to consider all relevant factors and talk with their physician about selecting a health care facility. Quality designations and ratings found in the Cigna Healthcare online provider directories are not a guarantee of the quality of care that will be provided to individual patients. Providers are solely responsible for any treatment provided and are not agents of Cigna Healthcare.
Product availability may vary by location and plan type and is subject to change. All group health insurance policies and health benefit plans contain exclusions and limitations. For costs and details of coverage, contact a Cigna Healthcare representative. Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group, including Cigna Health and Life Insurance Company (Bloomfield, CT), Evernorth Care Solutions, Inc., Evernorth Behavioral Health, Inc., or their affiliates. In Utah, all products and services are provided by Cigna Health and Life Insurance Company (Bloomfield, CT). Policy forms: OK – HP-APP-1 et al., OR – HP-POL38 02-13, TN – HP-POL43/HC-CER1V1 et al. (CHLIC); GSA-COVER, et al. (CHC-TN). This page is not intended for CA, OH and NV.
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This page is not intended for CA, OH, and NV.