Why Join the Cigna Healthcare Provider Network
We provide you with comprehensive tools, programs, and resources to better serve the health and wellness of your patients—our customers.
Empowering Your Patients, Together
At Cigna Healthcare℠, we are advocates for better health throughout every stage of your patients' lives. We're passionate about working with providers to support their vibrant and healthy communities.
We help your patients easily find high-quality, in-network specialists and our care coordination services help you facilitate specialty care as needed.
Join the 2.2 million health care providers, clinics, and facilities in the global Cigna Healthcare network.1
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Cigna Healthcare Enterprise Messaging Binder, February 2024
19.8 million medical customers1
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Cigna Healthcare Enterprise Messaging Binder, February 2024
178 million total customers across Cigna Healthcare and Evernorth2
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Effective January 1, 2023, the way we calculate pharmacy lives has been updated to reflect actual customer-filled prescriptions through Inside Rx. Previously, these lives had been estimated based on active customers over a period of time. The total number of customer relationships as of December 31, 2022, has been updated to reflect this change.
557 accountable care programs1
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Cigna Healthcare Enterprise Messaging Binder, February 2024
Support for You and Your Profession
From managing claims questions to partnering on daily administrative tasks, we're with you every step of the way. This includes:
- Dedicated Network Management teams across 20 markets and four regions
- Physician medical executives in every market
- Dedicated provider relations and medical economics teams
- Access to our service center to support your needs
Nearly 90% of providers said they were able to complete common tasks on our website such as benefits and eligibility verification and determining patient out-of-pocket costs.3
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Cigna for Health Care Professionals Survey, January 1 to May 31, 2024.
Over 90% of medical providers said they were satisfied or very satisfied with their most recent call to our service center.4
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Cigna for Health Care Professionals Post-Call Survey, January 1 to May 31, 2024.
Free Programs That Help Manage Patient Care
At Cigna Healthcare, we support the provider-patient relationship by offering free access to programs and services5 that help patients adhere to your care plan as a provider. Free-of-charge programs (to in-network providers) include:
- Health Coaching - Dedicated health coaches can help patients manage chronic conditions, make more educated decisions about their health, and achieve health goals.
- Chronic Condition Management - Patients can find additional ways to manage conditions such as low back pain, asthma, type 2 diabetes, hypertension, and more.
- Case Management - These teams, made up of trained health care specialists, help you and your patients follow a diabetes management care plan, maximize plan benefits, and coordinate goal-setting and follow-ups.
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Program availability may vary by health plan.
Services and Tools That Extend Your Care Plan
In addition to health management programs, we offer health care services and tools to help your patients stick to the care or treatment plan you designed.
Options include:
- Home-based Health Care - Depending on your patient's condition or needs, they may be eligible for home-based health care, such as home delivery pharmacy, in-home wellness exams and screenings, and durable medical equipment.
- Telehealth or Virtual Care - Patients can access virtual care options through platforms such as MDLIVE®, Talkspace, Ginger, and more. Options include urgent care6, therapy and psychiatry, and minor dental conditions7.
- Self-service Digital Tools - Your patients can stay connected and engaged in their health with tools like myCigna, where they can find in-network providers, view their ID card, and manage prescriptions. Learn more about the myCigna website and app.
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In an emergency, always dial 911 or visit the nearest hospital.
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Due to state laws governing teledentistry, this service is not available to residents of Texas.
Provider Resources
Take a look at these provider-specific resources to help enhance the care you offer your patients.
Cultural Competency Training and Resources
Providers can access information on how to promote health equity and be culturally competent in their practice.
Language Assistance Services
Cigna Healthcare network providers get up to 50% discounted rates for patient language assistance services.
Genetic Testing and Counseling Resources
Get insight into your patients' hereditary history so you can make more informed decisions about testing and treatment.
Behavioral and Mental Health Resources
Find ways to support your patients' mental and overall well-being with Cigna Healthcare resources.
Get Timely Updates With the New Provider Newsroom
With our new Provider Newsroom, you can get 24/7 access to information that affects your practice, from policy and health plan updates to industry news and more.